Returns & refunds policy
Our returns policy at Vemarimode
At Vemarimode, your satisfaction is our top priority. If you're not happy with your purchase, or if you ordered the wrong size, you may return or exchange your order within 30 days of receiving it.
General return conditions
Returns are accepted within 30 days of receiving your product. The item must be unused, undamaged, and returned in its original packaging. Please include the original receipt or proof of purchase.
Returns must be sent to our international distribution centre, which is located outside the European Union, in China. The exact return address will be provided once you contact our customer service team. Please note that any international shipping fees, customs duties, or other charges are the responsibility of the customer.
What conditions apply?
Incorrectly ordered products can be returned provided they are unused and in their original packaging. Unfortunately, returns are not possible for custom-made products.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer. We strongly recommend sending your return with track & trace, as we cannot be held responsible for lost return shipments.
Can I return a product without contacting you first?
No. Please contact us before sending anything back. The return address may differ from the address your original order was shipped from.
My order arrived damaged, what should I do?
Please send us a photo or a short video that clearly shows the damage or quality issue, preferably taken on a flat surface so that both the brand logo and the defect are visible. This helps us process your complaint quickly and improve our processes. Please contact us within 30 days of receiving the damaged product.
Returning your order in 4 simple steps
- Send an email to info@vemarimode.com to notify us of your return and receive return instructions.
- Read the return conditions carefully before sending the product back to our return address.
- Pack the item securely and make sure the parcel has a tracking number.
- Send your order to the return address provided. Once we've approved your return, we'll refund the purchase amount to your bank account or original payment method within 10 business days.
Exchanging your order in 4 simple steps
- Send an email to info@vemarimode.com and include photos or a short video of the defective product, along with a brief description of the issue.
- Our team will review the product based on your photos or videos.
- Once approved, we'll send you a replacement product.
- Our customer service team will provide you with track & trace information for the new shipment.
Refunds
Once we've received your return and confirmed that the products are unused and undamaged, we'll refund the full amount to your original payment method. After sending your return, please contact us with the tracking information so we can start processing your refund. The amount will be refunded within 10 business days of your return being approved.
Get in touch
Have any questions? You can always get in touch with us:
- Store name: Vemarimode
- Contact form: Click here
- Phone: +31 6 13795114
- Email: info@vemarimode.com
- Correspondence address: Pekstraat 2, 8211 AB, Lelystad, Netherlands
- Chamber of Commerce (KVK) number: 90142349
- VAT number: NL004792383B64
Customer service opening hours (NZST):
- Monday to Friday: 09:00 to 20:00
- Saturday and Sunday: 09:00 to 16:00